SHIPPING & RETURNS

At Pixel Golf, we’re committed to helping you build your dream golf simulator with confidence. As an authorized wholesaler for Carl’s Place, BenQ and GrassTex, we work closely with each manufacturer to ensure your products are delivered quickly, accurately, and in excellent condition.

SHIPPING

Shipping times and methods vary depending on the manufacturer and the products ordered. Most items are shipped directly from the manufacturer’s warehouse. Once your order is placed, we’ll provide tracking information and keep you updated on delivery status.

Orders typically ship within 1–3 business days.
Larger items such as turf, screens, or launch monitors may ship via freight and require someone to be present at delivery.

Please inspect your delivery upon arrival. If there’s any visible damage or issues with the shipment, let us know within 48 hours so we can help coordinate a resolution.

RETURNS & EXCHANGES

If there’s an issue with your order, we’re here to help. Please contact us directly and we’ll troubleshoot the problem with you first — sometimes it's a simple fix. If a return or exchange is necessary, we’ll walk you through the process based on the return policy of the specific manufacturer:

Carl’s Place accepts returns on most standard products within 30 days, but custom items (like custom-sized enclosures or screens) are final sale.
GrassTex and Foresight Sports handle returns on a case-by-case basis in line with their individual policies.
BenQ offers free 30 day returns if the item is new and unused. Opened items within 30 days have a 15% restocking fee.

CUSTOM ORDERS

Many of the products we sell — including custom golf simulator enclosures and turf cuts — are made to order. These custom items are typically non-returnable unless there is a manufacturing defect.

RETURN PROCESS & REFUNDS

To request a return or exchange, please contact Pixel Golf Co. with your order number and reason for the return. All returns must be authorized before products are shipped back. Return addresses and instructions will vary depending on the manufacturer.

Return Shipping: Customers are responsible for return shipping costs on approved returns unless the product arrived damaged, defective, or incorrect. Original shipping charges are generally non-refundable for voluntary returns.

Refunds: Once a returned product has been received and inspected, approved refunds will be issued to the original payment method within 10 business days. Applicable restocking fees and return shipping charges will be deducted from the refund.

Damaged or Defective Products: If your order arrives damaged or defective, please contact us promptly with photos and your order details so we can coordinate a resolution with the manufacturer.

Return eligibility, applicable fees, and refund conditions will be disclosed before purchase. Nothing in this policy limits rights provided under applicable consumer protection laws.